FAQ

F A Q

When it comes to purchasing tiles, many questions arise. To help with your tile selection process, we’ve provided answers to some of the most common tile questions our design advisors get asked in our showrooms.

Our Experts Share Their Tile Knowledge

Product Specifications

How does tile compare to other flooring options?

There are many benefits to installing tile. Ceramic, porcelain, and natural stone tiles that have been properly sealed have a much longer life cycle and are much easier to clean and maintain overtime than many other flooring options. Tile is also hypoallergenic so it won't collect bacteria, mold, or germs like other flooring. Call our Tile Experts at XXX to learn more.

Samples & Purchasing

Do you offer tile samples?

Yes, samples of all of our tile products are available.

Do you sell to the general public?

No, You will have to check our ‘Where to Find’ section in our website to locate one of our select Porcegal retailer nearest you.

Do you offer tile installation services?

No, but your Porcegal will be happy to refer you to a list of independent Pro Network partners and local trade professionals who can assist you with your tile installation.

However, Porcegal does not guarantee these installations or the accuracy of any information provided by the installers and accepts no responsibility for the quality or timeliness of the installation or any inaccuracies or omissions in the information provided. In no event may Porcegal be held liable for any incidental or consequential damages for any installation or information concerning installation.

How do I prevent tile from breaking during transit?

For best results, speak with your sales representative for specific instructions about your order.

Installation & Maintenance

Technical Specifications

Are all of your products in stock?

Many of our products are available within our warehouses. However, product quantities may vary by product location. Remaining inventory is typically available through our distribution centers within 7-10 days time. We also offer expedited shipping options.

Order Status
Problem with an Order
Guarantees

Porcegal offers a 25-year system warranty for projects completed in accordance with the Tile Council of North America (TCNA) standards and using only Tile Shop products for preparation, installation and maintenance. No product warranties, expressed or implied, are offered for purchases installed using Tile Shop products in part.